Refunds

14 days to change your mind.

We'd rather you be happy with your mask than keep it. Here's how refunds work at LUMÉRA.

1. 01

   Change your mind

   You have 14 days from the day your mask arrives to ask for a refund. No reason needed.

2. 02

   How to ask

   Email us with your order number and we'll tell you exactly what to do next.

3. 03

   Send it back

   The mask should be unused and back in its original packaging.

4. 04

   Damaged or wrong item

   If your mask arrives damaged, faulty or isn't the one you ordered, email us with a photo — we'll replace it or refund you, and we cover the return postage.

5. 05

   When you get paid back

   Refunds go back to the payment method you used, within 14 days of us hearing from you.